Service Level Agreement Sap Cloud

This service level agreement for Microsoft Online Services (this „SLA”) is part of your Microsoft volume license agreement (the „agreement”). The basic terms that are used in this ALS but are not defined have the meaning assigned to you in the agreement. This ALS applies to microsoft online services (a „service” or „services” listed below), but does not apply to separate services that are related to or related to services, or to local software that is part of a service. The SAP-Cloud contract consists of 4 elements: order form, description of cloud service, data processing contract and general terms of sale. The order form, the data processing agreement and the terms and conditions of sale are actually the same for each cloud service in the SAP price list, while the description of the cloud service is a product-specific collection of documents. The supplement defines additional product-specific terms, contains additional information about usage metrics, and describes several cloud services in a supplement. The Terms and Conditions of Sale (CGV) document outlines the main legal requirements for the chosen cloud service, including user rights, customer data, warranties, confidentiality and liability limitations. Learn more about cloud contracts with SAP and aspects of each element. If you purchased a service from a reseller, you will receive a service credit directly from your dealer and the reseller will receive a service credit directly from us. The service credit is based on the estimated selling price of the service concerned, which we have set at our discretion.

On the instruction of the data processor that processes personal data that is downloaded into the cloud service, SAP implements and maintains technical and organizational measures to ensure adequate protection of personal data. If we do not reach and manage service levels for each service as described in this ALS, you may be eligible for credit on a portion of your monthly service charge. We will not change the terms of your ALS for the initial duration of your subscription; However, if you extend your subscription, the current version of this ALS on the renewal date applies throughout the extension period.

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